PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR
BOOKING ANY RAZZAMATAZ ACTIVITIES.

These Terms and Conditions were last updated on 10 November 2025.
These terms and conditions apply whenever You or Your child join Razzamataz Performing Arts workshop,
complimentary class, term of regular classes, or any other Razzamataz experience (together called
“Razzamataz Activities”). By booking or attending a Razzamataz Activity, the user of the Website and/or
the parent or legal guardian (“You”, “Your”) are agreeing to be bound by the terms of this Agreement;

WHO WE ARE AND HOW TO REACH US

1. This Website is owned and operated by Razzamataz Theatre Arts UAE (“We”, “Us”, “Our”)..
2. You acknowledge and agree that while Your Agreement for booking and payment is with Us, the
Razzamataz Activities are delivered by Our local Franchisees.
3. If you need to contact Us, please use the details provided on our class page on Our website or
enrolment form.

BOOKING AND YOUR AGREEMENT WITH US
4. To book a child onto a Razzamataz Activity, You must complete and return our registration form
(online, in person, or by email). By submitting the registration form or by virtue of a child attending a
Razzamataz Activity, You confirm Your unconditional acceptance of these Terms.
5. Once We confirm your booking (verbally or by email), an Agreement is formed between You and Us
under these terms.
6. We are not obliged to accept every booking. If We cannot, We will let you know, and any payment
already made will be refunded.

PRICES AND PAYMENTS
7. Fees for each Razzamataz Activity (the “Tuition Fee”) will be shared with You before booking and
confirmed on Your enrolment form or by email.
8. Unless otherwise agreed in writing, Tuition Fees are payable in advance for each School Term
(“Term”). We may, from time to time, offer monthly payment plans through approved third-party
payment processors, which will be subject to separate terms.
9. By providing payment details, You authorise Us (or Our processor) to charge the applicable Tuition
Fees in accordance with these terms and conditions.

10. If payment is missed, declined or reversed, we reserve the right to suspend or cancel your child’s
place until payments are up to date.
11. We reserve the right to review and amend Our Tuition Fees annually.
12. All Tuition Fees are inclusive of Value Added Tax (VAT) at the applicable rate in the United Arab
Emirates, unless stated otherwise. If the rate of VAT changes between the date you placed your
booking and the date your booked Razz Activity starts then we will adjust the rate of VAT that you
pay, unless you have already paid in full.

CHANGES TO YOUR BOOKING
13. If You want to change the time, date, or venue of a booked Razzamataz Activity, please contact us.
We will let You know if the change is possible and whether any adjustment to fees applies.
14. If We need to make changes due to regulatory requirements, health and safety requirements, or
unavoidable circumstances. We will provide You with reasonable notice of any significant changes.
If the change materially alters the service and You do not wish to continue, You may cancel the
agreement and receive a pro-rata refund for any unused portion.

CANCELLATION AND WITHDRAWAL
15. Should You wish to withdraw a child from a Razzamataz Activity after the Term has commenced,
You are required to provide a minimum of six (6) weeks’ written notice to Us. The Tuition Fee
remains payable for the duration of this notice period.
16. If Your child attends a complimentary class and You decide not to continue, no further notice is
required.
17. Once a term has begun, Tuition Fees are non-refundable, except as expressly provided for in these
Terms or as required by applicable law.
18. Without prejudice to Your rights under relevant UAE Laws, refunds may be granted at Our discretion
in exceptional circumstances.
19. Refunds (where applicable) will be processed within 14 working days through the same method of
payment.
20. Please note that where a student is unable to attend the booked Razz Activity, due to sickness,
holiday or a decision by that students’ parent or carer (or that student) not to attend, we regret that
we are unable to refund any payment.

COMPLIMENTARY CLASSES
21. Any child who has not previously attended the Razz Activity you wish to book with us has the option
to try a complimentary class (accompanied by you or their carer) before you decide whether to book
the remainder of that Razz Activity. There is no charge for this complimentary class but it should be
pre-booked in advance. Please note this offer is not available for any child who has previously
attended the Razz Activity to which the complimentary class relates.

22. If you then decide to continue, the first class will be charged accordingly. Uniform must then be
purchased, and students must then wear the correct uniform for all their classes.

PROVIDING THE RAZZAMATAZ ACTIVITY
23. During the booking process you will be told when the booked Razz Activity will be provided. You
may be asked to provide certain information to us during the booking process and may be asked to
keep this information up-to-date. If you do not provide this information within a reasonable time of
our request, or if you provide incomplete or incorrect information, we may end the contract. We will

not be responsible for supplying the Razz Activity late or not supplying any part of it if this is caused
by you not providing the information required within a reasonable time of being asked for it.

YOUR RESPONSIBILITIES
24. You warrant that all information provided during the registration process is complete, true, and
accurate, and You agree to promptly update Us of any changes.
25. You agree not to send a child to a Razzamataz Activity if they are unwell or may be carrying an
infectious illness.
26. Children under 16 must be signed in and out by a parent or carer each Razzamataz Activity by a
parent or an authorised carer.
27. Students must wear clothing and footwear that is safe and suitable for physical activity. The official
Razzamataz uniform must be purchased and worn to all classes after the initial trial period.
28. We do not accept liability for any lost, stolen, or damaged personal property.
29. You agree to inform Us of any medical conditions or allergies the child has. Our staff will not
administer medication unless a child can safely self-administer and a specific arrangement has
been agreed in writing.
30. You agree that no photography, filming, or recording of any kind is permitted during Razzamataz
Activities without Our prior written consent.

BEHAVIOUR AND EXCLUSION
31. We are committed to providing a safe, supportive, and positive learning environment. We expect all
students, parents, and carers to behave in a respectful and appropriate manner towards staff, other
students, and property.
32. We reserve the right to exclude any student, parent, or carer from a Razzamataz Activity, either
temporarily or permanently, if their behaviour is deemed disruptive, unsafe, threatening, or
otherwise inappropriate. In such circumstances, no refund of the Tuition Fee will be issued.

INTELLECTUAL PROPERTY
33. All intellectual property rights in or arising out of or in connection with the Razzamataz Activities and
the content on the Website, including but not limited to the Razzamataz name, logos, trademarks,
curriculum, and teaching materials (“Materials”), shall be owned by Razzamataz Theatre Schools
Limited and are used by Us under licence.
34. Your use of the Website and a child’s attendance at a Razzamataz Activity grants You no right, title,
or interest in or to the Materials, other than the right to participate in or use the services as
contemplated by these Terms.

PHOTOGRAPHY AND MEDIA CONSENT
35. We may take photographs or video recordings during Razzamataz Activities for training, quality
control, and promotional purposes.
36. By agreeing to these Terms, You consent to the use of photographs and video recordings of the
enrolled child for Our marketing and promotional activities (including on social media, the Website,
and print materials).
37. You may opt-out of this consent at any time by providing written notice to Us. We will use
reasonable endeavours to remove any such media from future promotional materials following
receipt of Your notice.

LIMITATION OF LIABILITY
38. Nothing in these Terms shall limit or exclude Our liability for;
a. death or personal injury caused by Our negligence, or the negligence of Our employees or
agents;
b. fraud or fraudulent misrepresentation; or
c. any matter in respect of which it would be unlawful for Us to exclude or restrict liability under
the applicable laws.

39. Subject to clause 40, We shall not be liable to You, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss
arising under or in connection with the contract.
40. Subject to clause 40, Our total liability to You for all other losses arising under or in connection with
the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise,
shall be limited to the total Tuition Fees paid by You in the 6 months preceding the claim.
41. All Razzamataz Activities involve physical exertion. You acknowledge that a child’s attendance and
participation is at Your own risk.

DATA PROTECTION
42. We will collect, use, and store Your personal information and the personal information of the
enrolled child in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of
Personal Data (PDPL) and Our Privacy Policy.
43. By agreeing to these Terms, You confirm that You have read and understood Our Privacy Policy.

FORCE MAJEURE
44. We shall not be in breach of this contract nor liable for delay in performing, or failure to perform, any
of Our obligations if such delay or failure results from events, circumstances or causes beyond Our
reasonable control, including but not limited to government directives, public health emergencies, or
extreme weather events (“Force Majeure Event”).
45. If a Force Majeure Event prevents Us from providing in-person classes, We will use reasonable
endeavours to provide a suitable alternative, such as online sessions. If no suitable alternative can
be provided, You will be entitled to a credit or a pro-rata refund for the cancelled sessions.

GENERAL
46. Assignment: We may transfer Our rights and obligations under these Terms to another
organisation. You may only transfer Your rights or Your obligations under these Terms to another
person if We agree to this in writing.
47. Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between
You and Us and supersede and extinguish all previous agreements, promises, assurances,
warranties, representations and understandings between us, whether written or oral, relating to its
subject matter.
48. Severance. If any court or relevant authority decides that any of the paragraphs of these Terms are
unlawful, the remaining paragraphs will remain in full force and effect.
49. Third Party Rights. This contract is between You and Us. No other person shall have any rights to
enforce any of its terms.

50. Waiver. If We do not insist immediately that You do anything You are required to do under these
Terms, or if We delay in taking steps against You in respect of Your breaking this contract, that will
not mean that You do not have to do those things and it will not prevent Us taking steps against You
at a later date.

GOVERNING LAW AND JURISDICTION
51. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of
or in connection with them or their subject matter or formation, shall be governed by and construed
in accordance with the laws of the United Arab Emirates.
52. Each party irrevocably agrees that the Courts of Dubai shall have exclusive jurisdiction to settle any
dispute or claim (including non-contractual disputes or claims) arising out of or in connection with
these Terms or their subject matter or formation.